Mary Jackson

· 7065700214 · mary.k.jackson1@outlook.com

I am a self-taught Computer Support Specialist with several years of hands-on experience providing technical assistance, troubleshooting, and customer-focused support. Currently, I am pursuing a degree in Information Technology to deepen my technical foundation, and I haveve recently obtained industry certifications to strengthen my expertise.As I take these first steps into a professional IT career, I’m excited to continue learning and contributing to innovative tech solutions. Thank you for exploring my work.

Experience

Platoon Sergeant | Training Supervisor | Air Traffic Controllerr

U.S. Army

Advanced throughout military career due to panel evaluations, significant achievements, successful organizational audits, and diverse performance metrics.Coordinated with other controllers and agencies to ensure efficient flow of air traffic. Responded to emergencies and incidents, including aircraft diversions and medical evacuations.

May 2018 - September 2024

Job Title

Company Name

Job description goes here.

Start Date - End Date

Education

Western Technical College

Computer Support Specialist Program

Information Technology

April 2024 - June 2024

Western Governors University

Bachelor Of Science (B.Sc.) In Computer Science

GPA: 3.8

November 2024 - Present

Skills

Coding

Proficient in coding fundamentals, with experience in various programming languages and a focus on writing clean, efficient code.

GitHub

Skilled in version control using GitHub for managing projects, collaborating on code, and tracking changes across multiple repositories.

PC Building

Experienced in assembling custom PCs, selecting compatible components, and optimizing hardware for performance and functionality.

Troubleshooting

Strong problem-solving abilities in diagnosing and resolving hardware and software issues to ensure smooth, reliable performance.

VPN Setup

Knowledgeable in setting up Virtual Private Networks (VPNs) to enhance security and ensure safe, encrypted internet connections.

Network Setup

Proficient in configuring and managing home and small business networks, including routers, switches, and wireless setups for optimal connectivity..

Interests

I have a diverse range of interests that keep me creatively engaged and continuously learning. I enjoy crocheting, where I can bring patterns to life with intricate designs and textures. I’m also an avid video gamer, often immersing myself in digital worlds and even building houses and designing spaces in The Sims.

Certifications

COMPTIA A+
COMPTIA NETWORK+